Q. What is your return policy?
A. To view our full return policy please visit our return and privacy page.
Q. What are your regular business hours?
A. 24 hours! as we only sell our products online. In case if you want to visit our Furniture Gallery, we open on Saturday from 10:30 to 18:30.
Q. I need to change my address. Can I do this online?
A. Please call Customer Service Jennifer at 3106 4068 (Monday to Friday 9:00 am to 7:00 pm) or WhatsApp 6553 1966 or send her an email at jennifer@merryjam.com.hk, she will be able to assist you.
Q. How can I cancel my order?
A. You can cancel your order within 48 hours after placing your order by calling Customer Service Jennifer at 3106 4068 or WhatsApp 6553 1966 or send her an email at jennifer@merryjam.com.hk.
Q. I need to make changes to my order.
A. Please call Customer Service Jennifer at 3106 4068 or WhatsApp 6553 1966 or send her an email at jennifer@merryjam.com.hk. Changes could only be done within 48 hours after placing your order.
Q. Do you have a delivery service?
A. MerryJAM offers a free delivery service to your home or business for any single purchase of over $3000.
Q. What are the payment options at MerryJAM?
A. We accept MasterCard, VISA, American Express, WeChat Pay, Alipay, Octopus, Payme and Paypal.
Q. What if a part is missing in the package?
A. First, please check to make sure you have received all of the packages for the item. Some articles are sold in several boxes. If you are missing a package, please call Customer Service Jennifer at 3106 4068 or whatsapp 6553 1966 or send her an email at jennifer@merryjam.com.hk immediately.
Q. How do I know if an item is in stock?
A. You can view stock information on the product page, if it is out of stock then you will see a red banner saying “out of stock”.
Q. Why is my item out of stock?
A. We strive to maintain the availability of all items listed in our catalogue. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock.
Q. What can I do if an item is out of stock?
A. MerryJAM receives monthly shipments of our products. If an item is out of stock, check the product page periodically for stock updates. Quantities are updated throughout the day to reflect current stock levels.
Q. Can I place an order for an out of stock item and be notified when it becomes available?
A. You can contact us to place a backorder and be notified via email when the item becomes available. MerryJAM does not accept payment for items that are out of stock.
Q. If I place my order online, how long will it take to be delivered?
A. For standard size furniture: Standard delivery time would be approx. 7* days. For Custom made furniture: Standard delivery time would be approx. 35* days.
*Please note that this is not a guaranteed delivery date for your order. The delivery provider will contact you to confirm your delivery date 1 day before the delivery.
Q. How many discount code that I can use for an online order?
A. Customers may only use 1 discount code per online order.
Q. How do I know what time the local delivery company will deliver my order?
A. Delivery company will contact you the day before your scheduled delivery date to provide you with a four-hour time frame
Q. How can I track my order?
A. Status of your order will be sent to your registered email address periodically or call our Customer Service Jennifer at 3106 4068 or WhatsApp 6553 1966 or send her an email at jennifer@merryjam.com.hk for updated status.
Q. Does MerryJAM offer assembly service?
A. Most of our products do not require to be assembled. However, if you would like us to assemble your products, please tell us so when you submit your order request. We are unable to provide ad hoc assembly services at the time of delivery, so please do let us know in advance if you require our help. Our assembly service will not include any wall mounting or renovation works. Please note that assembly charges in the amount of HK$400 per order or any other amount of which we may inform you of in advance of services rendered will apply. Please contact our Customer Service Jennifer at 3106 4068 or WhatsApp 6553 1966 or send her an email at jennifer@merryjam.com.hk for detail arrangement.
Q. What should I do if my item is damaged?
A. If your item is damaged, simply contact our Customer Service Jennifer at 3106 4068 or WhatsApp 6553 1966 or send her an email at jennifer@merryjam.com.hk for pick up and return arrangement.
